How do I get the class? Will you mail me the class?
Each class is a downloadable PDF, followed by a quiz you must take online. As soon as you pay, you’ll be able to download the PDF file to learn all the class material. You will NOT receive a hard copy in the mail from me, but if you want to print out for your records you certainly can. My material is copyrighted and you cannot copy, sell or distribute to others.
What is the class? Do I read it?
Each class is a downloadable Adobe PDF file that you can download to your computer or mobile device and read at your leisure.
How do I read the course PDF / e-book?
You will need to use a computer, tablet or smartphone which supports PDF files. Most tablets and smartphones, such as iPhone and iPad, can read PDFs without installing an app. Most computers include Adobe Reader, which will read the PDFs as well. If you have an old version of Adobe Reader, don’t have it installed, or have any problems opening your file, please download and install the latest version of Adobe Reader (which is free) on your computer, or try using a different computer.
What if I see typos in the e-book?
All of my classes have been carefully proofread, so if you see typos – for example, letters missing or strange strikethroughs – the most likely cause is your PDF reader. Some older versions of Adobe Acrobat did not encode fonts properly and can cause this error. Please update Acrobat to the very latest version, or try using a different PDF reader.
How long do I have to complete the class?
You can take each class at your own convenience. Whether you’re a night owl or an early riser, reading my class at your own pace means you can fit it into any schedule. You must pass the assessment within 8 months of buying a class – this ensures that if you come back in a year or two for additional credits, you can take the same class again. After 8 months, you will no longer be able to take the assessment and you will not be eligible for a refund. Also, keep in mind that your Certificate of Completion will be dated the day you pass your assessment, NOT the day you purchase the class. So just make sure to come back and pass the assessment before your license expires.
How do I log back in to get to my class?
Just click the “Login” link above and you will be able to log in to download course PDFs and any Certificates of Completion you have already received. If you’re having trouble logging in, be sure you shutdown your computer, reboot and clear your cache. Also, be sure you are using FireFox or Internet Explorer as your browser; Google Chrome and some Android devices can be problematic.
The email hasn’t come, and I can’t download my class. What do I do?
Be patient and don’t panic – it’s no problem. Some email providers may take 30 minutes or so to send your password to you by email. If you have already waited half an hour, please check your Junk or Spam folder. If you still can’t find the email containing your password, please contact me and explain what happened. I will be happy to help you solve the problem.
How long does it take to actually read your class? Do I really need to set aside 12 hours?
My classes are very thorough and comprehensive. They are designed so that if I were actually teaching you in person, they would meet the State of Texas’ requirements for a 6 or 12 CE hour course. But everyone reads and comprehends the material at a different speed. None of my students have complained about the time involved to take my class, and you can read reviews from my happy students.
Troubleshooting problems
If you have trouble with any portion of the site, please see the contact form. Select the type of issue you are having, and the form will recommend common settings you can check that will most likely solve the problem. If these do not solve your issue, please continue on the contact form, including as much detail as possible, and our team will look into your problem as soon as possible.