Frequently Asked Questions
Here are the most common questions that come up for students taking our classes.
Feel free to Contact Us with any questions that are not listed on this page.
Below are some quick videos that are “How-To’s”.
How do I purchase a class?
How do I take a class, take the assessment & fill out the feedback form?
How do I reset my password?
How do I see my missed questions/correct answers from the assessment?
Each class is in PDF file format and loaded into our website system and you will read through each class. It is immediately available to you as soon as you purchase a class. Most computers and devices already have Adobe Reader installed but if not, you’ll need to download the latest version.
PLEASE NOTE: CLASSES LISTED ON THIS WEBSITE ARE NOT APPROVED BY NCBTMB. IF YOU NEED NCBTMB APPROVED CLASSES, PLEASE VISIT OUR NATIONAL WEBSITE: WWW.ONLINEMASSAGECECLASSES.COM
What is your license number?
The owner of this website, Melissa Wood, is a Licensed Massage Therapist, Licensed Massage Therapy Instructor and Licensed Massage
Therapy CE Provider in the State of Texas.
Melissa has also been a doctor of naturopathy (ND), health & wellness coach and aromatherapy consultant for many years. Her experience means that each class is full of useful information you can use in your own massage therapy practice, not just boring materials you need to memorize to pass a test.
Our goal at TexasMassageCEU.com is to offer affordable online CE credits to Licensed Massage Therapists in Texas ONLY. If you are licensed in another state and looking for NCBTMB approved classes, please visit our national website, www.OnlineMassageCEClasses.com.
Melissa Wood, ND, MTI, LMT
Texas Licensed Massage Therapist #MT029757
Texas Massage Therapy CEU Provider #CE1384
Texas Massage Therapy Instructor #MI2424
Are you approved by TDLR??
Yes! You can check out the new massage therapy page on the TDLR website and then search for my current status on the licensing page. My
Texas Licensed Massage Therapist number is #MT029757, my Texas Massage Therapy Instructor number is #MI2424 and my
Continuing Education Provider number is #CE1384.
Is the Human Trafficking class mandatory at EVERY renewal?
Yes! TLDR and HHSC has made the Human Trafficking class MANDATORY at EVERY renewal. Please review the information on the TDLR website for more information. You can get the Human Trafficking class for FREE when you purchase 12 hours at the same time. See this page for more information.
What are the assessments like?
At the end of each class, there is an open-book, multiple-choice assessment. You have time and unlimited tries to answer at least 70% of the questions correctly. You must complete the assessment in one sitting.
How do I fill out the Feedback form?
After you have successfully passed the Assessment (70% or above), you will be prompted to fill out a mandatory Feedback Form. Please be sure you answer all the questions with a star rating so you can “Submit” the form. Once this has been completed, your Certificate will be available for you to download from your Certificate area on your Student Dashboard.
When do I get my certificate?
After you have successfully passed the Assessment (70% or above), and completed the Feedback Survey, your Certificate of Completion will available for download from your Student Dashboard. You are responsible for sending your Certificate of Completion to TDLR at the time of your renewal. We DO NOT send Certificates to TDLR.
What do you mean by “mobile-friendly?”
Many sites say their classes are mobile-friendly, but they just mean you can read their PDF on your phone. But our entire website was specially designed to work on almost any screen, mobile device or tablet. Occasionally, there is a problem and if that happens, we recommend you change devices and/or browsers.
Troubleshooting problems
If you have trouble with any portion of the site, please fill out our contact form. Please include as much detail as possible, and our team will look into your problem as soon as possible. Please double-check that you’re using the correct username and password. Before trying again, clear your cache, cookies, and browser history. Shutdown your computer and reboot, then try again. Although we strive for our website to work with every mobile device and tablet out there, sometimes there are issues. Please try to change to a different device or browser if you encounter issues.
How do I take a class?
Please see our “How To” Videos above for a video on how to purchase a class.
What is your cancellation policy?
With online classes, refunds are seldom given unless in extreme situations to be determined on a case-by-case basis.
How are payments handled?
Students may pay on this website using their PayPal account or using Stripe for a credit card. All information is protected and secure.
What if I don’t have a credit card?
Our site is set up to accept payments by someone else – so for example, a relative may pay for your class. Just set the “Billing Information” section on the registration form to their contact information. It is best if you can be in contact with them while you make the purchase, because when you pay for the class, you will need to provide all of your contact information as well as your license number so that the class is in your name and not theirs.
How are refunds handled?
Refunds are not given if the class has been completed, the assessment taken and the Certificate of Completion is generated. If a refund is given, the method used to refund the class will be the same method used when purchased. In other words, the credit card or PayPal account that was used to pay for the class will receive the refund credit.
Is this website secure?
Yes, all areas of the website where personal information is entered or stored are kept secure. Depending on which web browser you are using, you should be able to see a padlock icon, green bar or “https:” in the address bar that indicates all your information is encrypted and secure, anywhere where you log in or type in information. The cart, checkout and login areas are all SSL secured for your protection, and no information is shared with third parties.
How are student records & account information handled?
All information is secure on this website and the student’s information or any account information will NOT be sold to any third party. The owner will keep student records such as Certificates of Completion on file indefinitely.